The General Manager (GM) plays a critical leadership role, responsible for the overall operational efficiency, service delivery excellence, and multi-departmental coordination within the company. The GM ensures seamless execution of all service lines, leads departmental managers, and supports the Director in driving strategic initiatives, business growth, and organizational performance. The role requires strong business acumen, people management skills, and a deep understanding of media, production, and service operations.
Key Responsibilities
1. Operational Leadership
• Oversee daily operations across all business units including production, technical services, photography, webcasting, documentation, and other services.
• Ensure efficient workflow management, adherence to project timelines, and compliance with quality standards.
• Develop and implement operational policies, SOPs, and productivity-enhancing systems.
2. Management of Service Areas
• Lead, guide, and manage all departmental managers across key service.
categories:
Government Client Services
Corporate Client Services
Retail Client Services
• Monitor department performance, ensure resource allocation, and drive uniform service delivery standards across all segments.
• Facilitate cross-functional coordination to maintain consistency, efficiency, and strong client satisfaction.
3. Business Strategy & Growth
• Support the Director in planning and executing strategic goals, revenue initiatives, and expansion opportunities.
• Identify and recommend new business avenues, market trends, and service innovations.
• Contribute to company-wide decision-making by providing data-driven insights and operational feedback.
4. Financial Oversight
• Assist in budgeting, cost planning, and financial control across all business units.
• Analyze operational expenses and optimize resource utilization to maintain profitability.
• Generate periodic performance, cost, and productivity reports for management review.
5. Client & Stakeholder Management
• Maintain strong relationships with key clients, vendors, government bodies, and strategic partners.
• Ensure prompt resolution of client concerns and maintain high-quality customer service standards.
• Support client acquisition, negotiations, tenders, and proposals where required.
6. Team Leadership & HR Coordination
• Lead team supervisors and managers; ensure structured workforce management and discipline.
• Identify training needs, skill gaps, and development opportunities for staff.
• Foster a positive, ethical, and performance-driven work environment aligned with company values.
7. Quality Assurance & Compliance
• Enforce strict adherence to company policies, legal regulations, and safety guidelines.
• Conduct periodic audits of operations, documentation, and project deliverables.
• Implement corrective actions to ensure continuous improvement in service standards.
