Role Description:
-Build, manage, and strengthen long-term relationships with government, corporate, and institutional clients.
-Act as the primary point of contact for key accounts, ensuring high levels of client satisfaction and retention.
-Understand client requirements and translate them into effective service solutions across media, digital, and technology offerings.
-Handle negotiations, contracts, renewals, and escalations professionally and proactively.
-Identify opportunities for upselling and cross-selling services within existing accounts.
-Oversee day-to-day operations across departments including media production, technical services, call-centre operations, and software teams.
-Ensure timely and high-quality delivery of projects as per client commitments and service-level agreements (SLAs).
-Develop and implement operational strategies, processes, and performance metrics to improve efficiency and profitability.
-Track market trends, competitor activities, and emerging opportunities in media, digital, and technology services.
-Participate in proposal preparation, presentations, and high-level client meetings contribute to budgeting, forecasting and revenue planning.
Compliance & Reporting
-Ensure compliance with company policies, government regulations, and contractual obligations.
-Prepare and present regular management reports on operations, client status, revenue, and risks.
Desired Skills & Competencies:
-Strong relationship-building and stakeholder management skills.
-Proven leadership and general management experience.
-Excellent communication, negotiation, and presentation abilities.
-Strategic thinking with strong execution capabilities.
-Sound understanding of media services, digital solutions, and technology-driven operations.
-Ability to manage multiple projects and priorities in a fast-paced environment.
Qualifications:
-Bachelor’s degree in Business Administration, Management, Media, Engineering, or a related field.
-MBA or equivalent postgraduate qualification will be an added advantage.